Refund policy

REFUND POLICY Last updated: October 2026

Thank you for shopping at LYVESTO. We want you to be happy with your purchase. Please review our return and refund terms below.

  1. Return Window

You may request a return within 30 days of receiving your order. To be eligible, the item must be unused, in its original packaging, and in the same condition you received it.

  1. How to Start a Return

Email support@lyvesto.com with your order number and reason for return. We'll provide instructions on how and where to send your package.

  1. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds are processed to your original payment method within 5–10 business days.

  1. Return Shipping Costs

Unless the item arrived damaged or defective, the customer is responsible for return shipping costs.

  1. Damaged or Defective Items

If your item arrives damaged or defective, contact us within 7 days of delivery with photos of the damage. We will offer a replacement or full refund, including shipping costs, at no charge to you.

  1. Non-Returnable Items

Items marked as final sale Items returned after 30 days Items that are used, damaged by the customer, or missing original packaging

  1. Late or Missing Refunds

If you haven't received a refund after the processing window, first check with your bank or card provider, as processing times vary. If you still have concerns, contact us at support@lyvesto.com.

  1. Contact Us

Hamad Holdings LLC (operating as LYVESTO) 8206 Louisiana Blvd NE, Ste A #10694 Albuquerque, NM 87113, United States Email: support@lyvesto.com